온스콜라 학원

실시간 인기검색어

네이버 전문자료검색결과

(37,206건)

AbstractThis study examines how social media technology usage and customer-centric management systems contribute to a firm-level capab

CRM has traditionally referred to a company managing relationships with customers. The rise of social media, which has connected and e

Voice of the customer, Service-dominant logic, Marketing, Knowledge management, Customer relationship management, Customer knowledge

Abstract This paper documents the effect of investments in Enterprise Resource Planning (ERP), Supply Chain Management (SCM), and

Customer relationship management (CRM) technology has attracted significant attention from researchers and practitioners as a facilita

Highlights•We developed a conceptual model using the TOE framework to assess the antecedents of CRM adoption stages.•Data quality

Abstract We suggest a performance measurement framework called a customer relationship management (CRM) scorecard to diagnose and

AbstractDespite the growing recognition of the critical role of post-sale service on the salesperson-customer relationship, few studie

CRM1 is distantly related to receptors that mediate nuclear protein import and was previously shown to interact with the nuclear pore

Abstract The purpose of this study is to identify the status of Customer Relationship Management (CRM) adoption and explore the i